Where do I purchase tickets for the show?
Tickets for the shows are available either online via www.ticketpros.co.za , or alternatively show tickets are also available at the door.
What time is the Barney show?
Barney will be on stage daily at these times:
10 am, 12 pm, 2 pm and 4 pm
How do I book for a Barney show and/or do I have to buy a separate ticket for a Barney show?
While purchasing your ticket for the expo, ensure that you also simultaneously book for the Barney show that you would like to see. There is no additional cost, but because space in the auditoriums is limited we would advise that you book in advance to reserve your space and avoid disappointment.
How do I go about returning an item that I purchased from an exhibitor?
We do not allow free entry for returning items purchased on previous days at the show. We do however advise that, when purchasing an item from one of our shows, you keep a contact number or email address and make direct arrangements with the exhibitor for returning of goods.
How do I go about finding out if an exhibitor is at a show and where they will be situated?
There are three ways you can find out whether an exhibitor will be at the Joburg expo. Firstly, by looking at the exhibitor list found either on the mamamagic.co.za website or in the Joburg Winter expo guide that you will receive at the door. Alternatively, you can go to the Information desk, found at the main entrance to ask our friendly staff.
Do you have breastfeeding and nappy change facilities?
Yes, for your convenience, there is a nappy changing area at the shows that is proudly brought to you by Pampers Premium Care. We also have a private and secure breastfeeding area for all our moms.
If I have purchased a ticket online, do I have to stand in the queue?
No. After purchasing a ticket online, you do not have to stand in the queue. All you need to do is go to the entrance and produce your ticket and you will be allowed entry.
When will the show specials be available?
The MamaMagic website hosts a number of specials sent through by exhibitors closer to the show. You can simply view them by selecting the city that you are in and the show specials icon to view all the show specials relating to your show of choice. Show specials will be added weekly from 10th of May.
Will I be allowed entry back into the venue, should I need to put some of my shopping in the car?
Yes, you will be allowed to access the venue, as long as you have your entry ticket, you may go to the securities at the exit to request a pass out.
How do I redeem my complimentary ticket & do I still have to wait in the queue?
The complimentary tickets will be exchanged for tickets at the Computicket desk at the entrance of the venue. Yes there may be a queue at Computicket desk.
How do I enter the Baby on Board Competition?
Pampers Premium Care promoters are available at the main entrance with entry forms for the competition. Alternatively, one can also get the entry forms at selected gynecologist near you. Keep an eye out for more information on competitions under the Competitions tab on mamamagic.co.za
Will there be a trolley available for my purchases?
No trolleys will be allowed in the expo, this is mainly for your safety and due to Health and Safety regulations. Baby City will however have trolleys that you can use inside their store, please note that they are limited. Alternatively you can hire a trolley at the entrance for R50, please note a R300 refundable deposit will be required. Cash only. We do apologise for any inconvenience caused.
Do children get free entry into the MamaMagic Baby Expo?
Yes, each parent is allowed to bring 2 children under the age of 10 free of charge.